Privacy Policy

Welcome to our website.

Please read carefully. This privacy policy is effective when you visit our website without purchase and when you use our services. The personal data obtained through this website will be included in the database of The Sample Factory, Niu Dun Industrial Estate, Hengli, Wang Niu Dun, Dongguan, Guangdong, China

It is our commitment to only use this information to:

  • get in touch with you as a client to offer you our services
  • offer good customer service
  • send you new product information and promotions.

Third party access

Your information will not be passed on to third parties.

Security and Privacy

We have developed security measures that are technically and organizationally adapted to avoid the destruction, loss, forgery, modification, unauthorized access or notification by mistake to third parties of personal data collected on the website, as well as any other unauthorised processing of these data.

###Right to access and adjust

At any moment you have the right to check and change your personal data, free of charge. This can be done by sending an email to with a copy of your ID.

Right of objection

You can exercise your right of objection to the processing of your personal data for serious and legitimate reasons by sending an email to with a copy of your ID. However, you cannot oppose data if this is necessary for the performance of contractual obligations.

Collected information:

Contact information
  • First name
  • Last name
  • Phone number
  • Email address
  • Country
  • Company name
Payment information

Our website does not collect credit card or payment information.

Newsletters and promotions

For newsletters and promotions, we work with Flexmail. You will always be able to unsubscribe if you no longer want to receive mails from us.

What are cookies?

Cookies are small pieces of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing.

Can I refuse the use of cookies?

Most browsers allow you to accept or block cookies and inform you of the use of cookies. You can choose to decline these cookies. However, this can interfere in the navigation and functionality of the website.

Necessary cookies

These are needed to guarantee the functionality of our site.

How long are these stored?

Web session: 1 session Cookie statement: 1 month Session security cookie: 1 year

We also use third party cookies. What does that mean?

Customer support tools

In order to provide direct customer support to our site, we use Livechat. Privacy policy Livechat

Analytic tools

We need these to analyse how our users experience our website. Overview of the used browsers, hardware, the improvement of our web page flow, possible problems on our website, … For this we use:

Google Analytics and Google Analytics Audiences: lifespan determined by google More information about the data processing of Google Analytics can be found through this link: google privacy & terms.

Our site implement of google anonymization. For more info: IP anonymization in Analytics You can also choose to disconnect google analytics. Google Analytics Opt-out Browser Add-on

Remarketing tools

These can also add cookies. The lifespan of these cookies is determined by its linked tool. This way, on other websites you get more personalized advertisements based on your interests.

You can control these through

This will not result in not getting any more adds while surfing. The adds will only be more generic and not based on your personal preferences.

For fill-in forms, we use Flexmail Forms to optimize the follow-up of the completed data. Privacy Policy Flexmail

Google Dynamic Remarketing: lifespan determined by Google

Google AdWords User Lists: lifespan determined by Google

LinkedIn Retargeting solutions: lifespan determined by LinkedIn

Instagram Ads Remarketing: lifespan determined by Facebook

Facebook Ads Remarketing: lifespan determined by Facebook


For any additional information or comments about this privacy policy or regarding the way we collect data, please contact The Sample Factory at the following address: The Sample Factory Attn. Privacy Officer Niu Dun Industrial Estate, Hengli Wang Niu Dun, Dongguan Guangdong China

Your complaint or dispute must be sent to the above address.

This website includes links to sites. The Sample Factory cannot guarantee that these websites are in compliance with the privacy policy of the General Data Protection Regulation (GDPR), in the Dutch General Provision Data Protection (AVG) No. 2016/679 of May 24, 2016. We therefore advise users to verify this by consulting the privacy clauses that must appear on every website.